WARRANTY & MAINTENANCE

SIMPLY STATED,

At Counterstone, we stand behind the quality and durability of our stone countertops. Our warranty reflects our commitment to providing you with long lasting satisfaction and peace of mind.

  1. Quality Assurance: We guarantee that our stone countertops are crafted from high-quality materials and fabricated with precision. Our countertops are designed to exceed industry standards, ensuring long-lasting beauty and functionality.
  2. Workmanship Warranty:
    Counterstone provides a 2-year workmanship warranty on our countertop installations. This warranty covers any defects arising from the installation or fabrication process, ensuring your satisfaction with the craftsmanship of our team.
  3. Material Warranty:
    All of our stone materials come with manufacturer warranties. We will provide you with detailed information about the specific warranty coverage for the chosen material. This includes protection against manufacturing defects and ensures the durability of the stone.
  4. Terms and Conditions:
    To activate and maintain your warranty, it is essential to follow the recommended care and maintenance guidelines outlined below. Additionally, any modifications or repairs performed by unauthorized individuals may void the warranty. We always ask you choose the Counterstone repair team for any scratches, chips, or breakage.

MAINTENANCE GUIDELINES:

Preserving the beauty and longevity of your stone countertops requires proper care. Follow these maintenance guidelines to ensure your investment remains in pristine condition:

  1. Daily Cleaning:
    Wipe down your countertops regularly with a soft, damp cloth or sponge. Use a mild, pH-balanced cleaner to remove any spills or stains. Avoid abrasive cleaners or scouring pads, as they may damage the surface. Need a daily cleaner? We have options in stock!
  2. Sealing:
    Depending on the stone material, it may require periodic sealing to maintain its resistance to stains and moisture. We recommend sealing granite and marble every 6 months to 1 year for best results, or follow the manufacturer’s recommendations for sealing intervals and contact us if you have any questions.
  3. Avoid Heat and Impact:
    While stone countertops are durable, it’s advisable to use trivets or hot pads for hot cookware and cutting boards to prevent scratches. Avoid dropping heavy objects on the surface to prevent chipping.
  4. Chemical Avoidance:
    Steer clear of harsh chemicals, acidic substances, or abrasive cleaners, as they can damage the stone surface. opt for pH-neutral cleaner s for daily maintenance. General rule of thumb; if it smells like citrus or bleach, don’t use it!
  5. Prompt Cleanup:
    Address spills promptly to prevent stains. Blot liquids with a soft cloth and clean the area with a mild cleanser. Avoid leaving wine or acidic substances, such as citrus juices or vinegar, on the surface for extended periods.
  6. Regular Inspections:
    Periodically inspect your countertops for any signs of damage or wear. If you notice any issues, contact us promptly for professional advice and assistance.

By adhering to these maintenance guidelines and the terms of your warranty, you’ll ensure the enduring beauty and functionality of your stone countertops. If you have any questions or concerns regarding maintenance or warranty coverage, feel free to reach out to our dedicated team at Counterstone. We’re here to support you in maintaining the excellence of your countertop investment.

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